Keeping your Oracle Cloud running seamlessly, securely & efficiently.
At Sera Neon, our Managed Services ensure your Oracle Cloud environment remains reliable, optimised and continuously aligned with business priorities. We combine proactive monitoring, functional and technical expertise, and ongoing process improvement to provide the stability your teams rely on every day. Whether supporting ERP, HCM, EPM or OIC applications, our goal is simple to keep your systems performing at their best so your business can focus on growth.
Benefits of Oracle Managed Services with Sera Neon
Manging Oracle Cloud services successfully requires consistent and reliable support to handle incidents, enhancements and everyday changes in a manner which provides confidence and assurance.
Sera Neon provides a hybrid based managed service to deliver quality and cost efficiency. We combine our functional and technical expertise to provide a hollistic support structure. ith defined SLAs and a responsive support model we provide trusted and available service.
Whether you need a supportive partner for routine queries or a technical expert to handle complex fixes and improvements, we keep your systems stable and your teams supported.
Proactive support
Continuous monitoring and swift issue resolution to minimise downtime.
Global coverage
Support during business hours with options for 24/7 coverage.
Flexible engagement
Scalable support tailored to your needs, from ad-hoc assistance to fully managed services.
Defined SLAs
Clear service levels for incident response, enhancements and change requests.
Functional and technical expertise
Experienced consultants covering ERP, HCM, EPM, Procurement, Financials and OIC.
Our Expertise in Managed Services
Our managed services team blends technical know-how with a practical understanding of day-to-day operations.
- For the Royal Borough of Kensington and Chelsea, we provide ongoing support across levels 2 and 3. This ensured their teams can focus on service delivery to the community while we managed the technical complexities.
- At Affinity Water, we provided specialist expertise during critical phases of their Oracle Cloud rollout, ensuring smooth handover and post-go-live continuity.
- We have also supported higher education institutions like Heriot-Watt University, maintaining integrations, managing updates and advising on enhancements for over two years.
This experience across multiple sectors means we can anticipate common challenges, apply proven fixes and deliver a stable, optimised Oracle environment for your organisation.
Comprehensive Managed Service Offering
Our Managed Service model is designed to provide complete, ongoing support for your Oracle Cloud environment combining proactive monitoring, incident management, enhancement delivery, and advisory guidance within a single framework. We focus on ensuring your applications remain stable, secure and continuously optimised. Whether you need full managed coverage or targeted functional support, our team operates as an extension of your business, maintaining critical systems while empowering your teams to concentrate on strategic priorities.
As part of our managed service, we offer:
24/7 support
Round-the-clock monitoring and resolution coverage, ensuring uninterrupted system performance across all time zones.
A lean and flexible model
Scalable engagement designed to fit your operational rhythm from full-service management to specialist module support.
A lean and flexible model
Hands-on expertise across financials, procurement, planning and integration modules to address both technical and business needs.
Certified EPM and ERP consultants
Our certified Oracle specialists bring deep product knowledge, delivering reliable outcomes through proven methodologies and best practices.
Why Choose
Sera Neon
Reliable support. Real outcomes.
Sera Neon delivers dependable managed services that keep your Oracle Cloud environment stable, secure, and continuously optimised. Our hybrid delivery model, deep expertise, and proactive engagement ensure your systems run smoothly while your teams focus on what matters most.
Proven Experience
Experience supporting public sector and enterprise Oracle Cloud customers across implementation, stabilisation and steady-state operations.
Operational Continuity
Proven track record managing integrations, reporting, financial and payroll processes, ensuring smooth business continuity.
Update Expertise
Deep understanding of quarterly Oracle updates and the downstream impact on processes and integrations.
Collaborative Delivery
Collaborative approach, working closely with your internal teams to align support with business priorities.