Benefits of Oracle Managed Services with Sera Neon
Manging Oracle Cloud services successfully requires consistent and reliable support to handle incidents, enhancements and everyday changes in a manner which provides confidence and assurance.
Sera Neon provides a hybrid based managed service to deliver quality and cost efficiency. We combine our functional and technical expertise to provide a hollistic support structure. ith defined SLAs and a responsive support model we provide trusted and available service.
Whether you need a supportive partner for routine queries or a technical expert to handle complex fixes and improvements, we keep your systems stable and your teams supported.
Proactive support
Continuous monitoring and swift issue resolution to minimise downtime.
Global coverage
Support during business hours with options for 24/7 coverage.
Flexible engagement
Scalable support tailored to your needs, from ad-hoc assistance to fully managed services.
Defined SLAs
Clear service levels for incident response, enhancements and change requests.
Functional and technical expertise
Experienced consultants covering ERP, HCM, EPM and OIC.
Our Expertise in Managed Services
Our managed services team blends technical know-how with a practical understanding of day-to-day operations.
- For the Royal Borough of Kensington and Chelsea, we provide ongoing support across levels 2 and 3. This ensured their teams can focus on service delivery to the community while we managed the technical complexities.
- At Affinity Water, we provided specialist expertise during critical phases of their Oracle Cloud rollout, ensuring smooth handover and post-go-live continuity.
- We have also supported higher education institutions like Heriot-Watt University, maintaining integrations, managing updates and advising on enhancements for over two years.
This experience across multiple sectors means we can anticipate common challenges, apply proven fixes and deliver a stable, optimised Oracle environment for your organisation.
Why Choose
Sera Neon
Reliable support. Real outcomes.
Sera Neon delivers dependable managed services that keep your Oracle Cloud environment stable, secure, and continuously optimised. Our hybrid delivery model, deep expertise, and proactive engagement ensure your systems run smoothly while your teams focus on what matters most.
Proven Experience
Experience supporting public sector and enterprise Oracle Cloud customers across implementation, stabilisation and steady-state operations.
Operational Continuity
Proven track record managing integrations, reporting, financial and payroll processes, ensuring smooth business continuity.
Update Expertise
Deep understanding of quarterly Oracle updates and the downstream impact on processes and integrations.
Collaborative Delivery
Collaborative approach, working closely with your internal teams to align support with business priorities.